How to track my order?

To track your order's status, please double-check the Tracking Information email we sent to you when you make the order. There's a link to the logistics carrier website and a tracking number where you can track it.

If you cannot track your order via the link of the Logistic carrier website, there's some information that may be helpful for you.

 

Track the Parcel with the Tracking Number and the Logistic Carrier Website.

Tracking Number Example	Tracking Link	Logistics Company	Delivery Period
QF713****55GB	https://www.royalmail.com/track-your-item#/	Royal Mail	3-5 Days
H054PA00****5826	https://www.evri.com/track-a-parcel	Evri	3-5 Days
JJD000223****039473	https://www.yodel.net.cn/track	Yodel	3-5 Days
ZDBTKX****91	https://xdp.co.uk/track/	XDP	5-7 Days

(1) Confirming the format of "Tracking Number Example", then copy the "Tracking Number" of your parcel first.

(2) Click the "Tracking Link" which matches the tracking number, paste the "Tracking Number", then click the "Track" or other symbols to search. There will be logistics information for your parcel.

(3) If you still do not know how to track your parcel, please contact us:  service@seekheart.co.uk

(4) The delivery time may be affected by various reasons. If the package is delayed, please wait patiently for 2-3 days or contact the local post office for consultation, or contact customer service to confirm the situation.

 

*If your order has been overdue for about 10 days and still has not arrived, please contact us by email at service@seekheart.co.uk immediately and we will serve you wholeheartedly.